©2025 Portal AI. All rights reserved.

Portal AI Terms of Service

Last updated: January 28, 2025

Portal AI Inc. (“Portal AI”) provides marketing and operations software-as-a-service and related information and support (the “Service”) to users through the Portal AI website, mobile app, or by phone, email, or other means. These Portal AI Terms of Service (“Terms”) are void when you and Portal AI have entered into a separate and in-force written agreement covering your use of the Service.

You affirm that you have read, understood, and agree to these Terms. You agree on behalf of the business using the Service to be bound by these Terms and the Portal AI Data Processing Addendum (“DPA”). You and the business you are acting on behalf of agree to use the Service solely in a business or commercial capacity and not as an individual or consumer. You affirm your legal capacity, including age and authority, to bind the business to these Terms. All subsequent references to “you”, “your,” and similar terms refer to the business except where otherwise noted. You and Portal AI together are the “Parties” and individually are a “Party.”

Using Our Service

Registration. During registration and in your ongoing use of our Service, you commit to providing and maintaining accurate, current, and complete information. You are responsible for the truthfulness, accuracy, and legality of the information you supply to us, ensuring it adheres to these terms and applicable laws. 

User Responsibility. You hold responsibility for all activity associated with your account and for all acts of your employees or agents. Sharing of login details or transferring account access in any form is prohibited, including by selling, leasing, or sublicensing your account. Should unauthorized access to your account or the Service occur, you must immediately notify Portal AI.

Our License to You. Portal AI grants you a non-exclusive, non-transferable, and revocable right to use our Service during the Term. This includes access to our software, tools, documentation, and websites. Unless otherwise indicated, we own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with our Service.

Connection to Other Services Used by You. During the course of providing Services to you, you may enable Portal AI to connect with other platforms, such as advertising or e-commerce platforms. You agree that Portal AI may access these platforms, transfer data to and from Portal AI, and take action on your behalf when directed by you. For example, Portal AI may create and run advertising campaigns, resulting in a charge to your payment method on file with the platform, when you direct us to do so. You can disable Portal AI’s access to these platforms through the platforms themselves.

Feedback. Any feedback you offer about our Service grants Portal AI a perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use, reproduce, incorporate, distribute, and otherwise exploit the Feedback in any manner, without obligation or compensation to you.

Usage Limits and Monitoring. Portal AI may set usage limits to maintain Service quality. Overuse or misuse may trigger Service restrictions, including suspension or termination. We may operate, protect, and improve our Service through human review of Service Data. We monitor your use of our Service to maintain and improve our Service and monitor compliance with these Terms.

Open Source Software. The Service may include software under open source licenses, which prevail over these Terms only as applicable and only to the extent of any conflict.

Output Restrictions. Access to Output may be restricted, limited, or filtered in accordance with applicable law, regulation, and policy.

Communication and Opt-Out. We will send updates and important information about your use of our Service. You can opt out of certain communications via your settings or other means we may provide.

Non-Exclusive Service. These Terms are non-exclusive and do not limit Portal AI from  offering competing services or providing the Service to your competitors.

Support and Modifications. Portal AI provides support as per our standard practices and may modify or discontinue features without liability, aiming to inform you where possible. If we discontinue all or part of our Service, we will give you advance notice as required by law, and otherwise reasonable advance notice, with no such notice being required in urgent situations such as preventing abuse, responding to legal requirements, or addressing safety, security and operability issues.

Acceptable Use. The use of our Service must comply with all relevant laws of the United States and other jurisdictions as applicable, as well as Portal AI’s Policies, and the terms of the platforms you integrate with Portal, including ad policies.

Free Trial

Trial Period and Term. You are eligible for a one-month free trial beginning from when you create your Portal AI account (the “Free Trial”). If you choose to continue beyond the trial, you will need to select a subscription plan (“Plan”) to continue using the Service.

Access and Usage Limits. The Free Trial grants you temporary access to certain Portal AI features and services. We’ll inform you of any access and usage limits when you begin your trial. Exceeding these limits could lead to reduced functionality or early termination of the trial.

Trial Modification or Cancellation. We reserve the right to change, cancel, or end the Free Trial anytime without prior notice. Changes may include adjustments to the trial’s terms, the Service offered, or ending the trial offer.

Customer Support. The extent of support provided during the Free Trial is at our discretion and may differ from that available to paid subscribers.

Cashback Offer

Eligibility and Cash Back. Eligibility for a cashback offer is at Portal AI’s sole discretion. If you are approved in writing for a cashback offer from Portal AI, we will reimburse you $500 if you spend $500 or more on ads purchased through the Services within one month after creating your Portal AI account (“Qualified Spending”). To qualify for reimbursement, you must provide Portal AI with banking information sufficient to remit funds to your bank account and proof of Qualified Spending within the 60 days of creating your account (“Reimbursement Documentation”). Portal AI will reimburse you for Qualified Spending within 30 days of receiving your complete Reimbursement Documentation.

Data, Licenses, and Our Privacy Policy

Definitions. “Service Data” refers to the information and data you provide to Portal AI or that we collect about you and your use of our Service. “Input” is the content you provide in your conversations with AI agents, and data about your users obtained from you or third party services on your behalf, including platforms you link to your account. “Output” is information provided by the Service in response to your Input. Collectively, Input and Output are “Customer Data.” Customer Data that is Personal Data is “Customer Personal Data.” “Personal Data” has the meaning assigned to the term “personal data” or “personal information” under applicable data privacy laws. “Business Data” is all Service Data that is not Customer Data, including account and registration data, data regarding your purchase of and interactions with our Service, data about your products or services, and data about our customer support interactions with you. “Business Personal Data” is Business Data that is Personal Data. 

Customer Data Ownership and Processing. As between you and Portal AI, subject to applicable laws and your license to us, you retain all rights and ownership in, and we assign to you any rights we may have in, the Customer Data.

You instruct us in the processing of Customer Personal Data to perform our Service as described in these Terms and the DPA. 

Your License to Us. Subject to applicable law and the DPA, you grant Portal AI, our Affiliates, and our agents a non-exclusive, irrevocable, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, run, copy, transform, transmit, publicly perform or display, or translate Service Data, or create derivative works thereof, for the purposes of providing, operating, developing, promoting, updating, and improving our Service.

Your license further enables Portal AI to de-identify, anonymize, or aggregate Customer Data provided that such aggregated Customer Data cannot identify you or any other person either by itself or in combination with other data.

You grant Portal AI a non-exclusive, irrevocable, transferable, sub-licensable, royalty-free, and worldwide license to use your name and trademarks to identify you as a customer of Portal AI.

Responsibility for Service Data. You are responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Service Data you provide to us directly or through third party services and warrant that you possess all necessary rights, licenses, and permissions to use such Service Data, including Output which may be subject to third-party intellectual property rights. You are responsible for utilizing the Output in a manner appropriate for your needs, including conducting human review where necessary. You acknowledge that due to the inherent nature of artificial intelligence and the Service provided by Portal AI, the Output you receive may be inaccurate, obscene, offensive or generic, and other users may receive similar or identical content.

Data Prohibitions. You represent, warrant, and covenant that you will not send Personal Data to Portal AI prior to executing the EU Standard Contractual Clauses linked from the DPA or the Portal AI Privacy Policy when and as required by law. In addition, you may not send to us or direct us to collect information that: (i) you know or reasonably should know is from or about children under the age of 16; or (ii) includes health, financial, biometrics, or other categories of similarly sensitive information (including any information defined as sensitive under applicable law); except in cases where (a) a separate agreement between you and us specifically permits it or (b) you are sending financial information for the express purpose of effecting a financial transaction with us.

Privacy Policy. Learn more about how we use Business Personal Data in our Privacy Policy.

Confidentiality and Security

Definition of Confidential Information. For the purposes of these Terms, “Confidential Information” refers to any information disclosed by one Party (the “Discloser”) to the other Party (the “Recipient”), whether orally or in writing, that is designated as confidential or that, given the nature of the information and the circumstances of disclosure, should reasonably be understood to be confidential. This includes, but is not limited to Service Data and the Service itself, but does not include aggregated or anonymous data.

Use and Nondisclosure. The Recipient agrees to:

  • Use the Discloser’s Confidential Information solely for the purpose of exercising rights and fulfilling obligations under these Terms;
  • Take reasonable measures, no less stringent than those taken to protect its own confidential information, to protect the confidentiality of the Discloser’s Confidential Information; and
  • Not disclose the Confidential Information to any third-party, except as expressly permitted by these Terms.

The Recipient may disclose Confidential Information to its employees, contractors, and agents who need to know such information for the purpose of these Terms and who are bound by confidentiality obligations at least as restrictive as those specified herein. The Recipient is responsible for any breach of confidentiality by these individuals.

Disclosure of Confidential Information is permitted to the extent the Recipient reasonably believes it is required by law, provided the Recipient makes reasonable efforts to give the Discloser advance notice to seek a protective order or otherwise contest the disclosure.

Exceptions. The obligations of confidentiality do not apply to information that:

  • Is or becomes publicly known through no fault of the Recipient;
  • Was in possession of the Recipient prior to disclosure by the Discloser without breach of any obligation of confidentiality;
  • Is received from a third-party without breach of any obligation of confidentiality;
  • Is independently developed by the Recipient without use of the Discloser’s Confidential Information; or
  • Is subject to a license provided in these Terms that permits such use or disclosure.

Information Security Program. Portal AI is committed to maintaining a robust information security program designed to:

  • Protect the Service and Service Data against accidental or unlawful loss, access, or disclosure
  • Identify reasonably foreseeable internal and external risks to security and unauthorized access; and
  • Minimize security risks through regular risk assessments, testing, and the implementation of effective security measures.

Security Measures. As an integral part of our information security program, Portal AI will:

  • Implement and strictly enforce policies related to the electronic, network, and physical security of data storage, transfer, and access;
  • Deploy production infrastructure behind virtual private networks wherever feasible to enhance security;
  • Mandate multi-factor authentication for all employees to ensure secure access control;
  • Configure network security, firewalls, accounts, and resources based on the principle of least privilege, limiting access only to those necessary;
  • Maintain comprehensive logging and incident response processes to swiftly address and mitigate any security incidents:
  • Develop and regularly update corrective action plans to respond to identified security threats; and
  • Conduct periodic security reviews to evaluate the effectiveness of our information security program and make improvements aligned with industry best practices.

Data Deletion. You may request the deletion of your Portal AI account through your account settings or by emailing [email protected] from the email address associated with your account. The process of starting your account deletion will begin immediately if deleted through account settings or within seven days following receipt of your email. To avoid being billed for a new subscription during these seven days, you must first cancel your subscription from your account settings or by following the Stripe link in your subscription payment confirmation emails.

Within the earlier of 60 days after the termination of these Terms or 30 days after you delete your account, Portal AI will delete your account and all user data associated with your account. Other Personal Data will be deleted in accordance with our Privacy Policy or Data Processing Addendum, as applicable.

Your account or user data associated with your account will not be deleted in the following situations:

  • Where immediate deletion would restrict our ability to:
    • Investigate or identify illegal activity or violations of our terms or policies (for example, to identify or investigate misuse of our Services or systems) or the terms of policies of third parties;
    • Protect the safety, integrity, and security of our Services, systems, employees, and users, and to defend ourselves;
    • Comply with legal obligations for the preservation of evidence, including complying with any record keeping obligations required by law; or
    • Comply with a request of a judicial or administrative authority, law enforcement or a government agency;

in which case, the content will be retained for no longer than is necessary for the purposes for which it has been retained; or

  • Where deletion within 30 days is not possible due to technical limitations of our systems, in which case, we will complete the deletion as soon as technically feasible.

Term and Termination

Term and Renewal. These Terms will remain in effect until the end of the Free Trial. Upon your payment for an initial Plan, these terms will automatically renew for additional 12-month periods, unless terminated by either Party by providing at least 30 days written notice before the end of the then-current period. Deleting your account will not cause these Terms to terminate immediately but will be sufficient written notice to prevent an automatic term renewal if timely.

Suspension and Termination. Portal AI may suspend your access to the Service or terminate these Terms:

  • If you fail to pay any amount when due hereunder;
  • If required to do so by law;
  • To prevent a security risk or other credible risk of harm or liability to Portal AI, the Service, or any third-party; 
  • If Portal AI determines in its sole discretion that it is in Portal AI’s best interests to do so after providing at least one day of the Service to you; or
  • For repeated or material violations of these Terms or Portal AI’s other policies.

Survival. Termination or expiration will not affect any rights or obligations which have accrued under these Terms up to the date of termination or expiration. Upon termination or expiration of these Terms, the provisions that are intended by their nature to survive termination will survive and continue in full force and effect in accordance with their terms, including provisions related to data rights, privacy, confidentiality, term, payment, taxes, termination, representations, releases, disclaimers, limitations of liability, and dispute resolution.

Payment and Taxes

If you provide Portal AI with your payment card information at the expiration of the free trial period, you agree to pay Portal AI for the coming month immediately and every month thereafter according to your selected Plan.

Charges for impressions beyond the monthly limit of a Plan will be charged the following month to your payment method on file. Impressions shall be measured by the ads platform and shall be final and binding on the Parties.

If paying by payment card or other recurring method, you authorize Portal AI and our third-party payment processors to charge the payment method on file on a recurring basis, with the understanding that the charge date may be adjusted as needed. Fees are payable in U.S. dollars. Payments made are nonrefundable, except as explicitly provided in these Terms.

Taxes. All Fees are exclusive of applicable taxes, levies, duties, or similar governmental assessments, including but not limited to value-added, sales, use, or withholding taxes accessible by any local, state, national, or foreign jurisdiction (collectively, “Taxes”). Portal AI will charge and collect Taxes as required by law. You are responsible for all Taxes due to your purchase of our Service that are not collected by Portal AI.

Disputes. To dispute a charge, you must contact Portal AI within 15 days of the charge, specifying the nature of the dispute and including any relevant documentation.

REPRESENTATIONS, RELEASES, AND DISCLAIMERS

NO WARRANTIES, GUARANTEES, CONDITIONS, REPRESENTATIONS, OR UNDERTAKINGS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ANY CONTENT PROVIDED THROUGH THE SERVICE, ARE PROVIDED “AS IS,” AND PORTAL AI, ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MOREOVER TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL GUARANTEES, CONDITIONS, REPRESENTATIONS, OR UNDERTAKINGS.

PORTAL AI DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTION, OR WILL MEET YOUR REQUIREMENTS. THE ENTIRETY OF THE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SERVICE REMAINS WITH YOU. 

YOU WAIVE ANY RIGHTS YOU MAY HAVE UNDER CALIFORNIA CIVIL CODE §1542, OR ANY OTHER SIMILAR APPLICABLE STATUTE OR LAW OF ANY OTHER JURISDICTION, WHICH SAYS THAT: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so the above exclusions may not apply to you. In such jurisdictions, the liability of Portal AI, its affiliates, suppliers, and distributors will be limited to the maximum extent permitted by law.

Experimental Technology. You acknowledge that the Service may incorporate experimental technology and, as such, may sometimes provide inaccurate, incomplete, or offensive content. Portal AI does not endorse any content provided through the Service as being accurate, complete, or appropriate and disclaims any liability for reliance on such content, and you use such content at your own risk.

No Professional Service. The Service is not intended to provide medical, legal, financial, or any other form of professional advice. You should not rely on the Service for such advice, and any content obtained through the Service is for informational purposes only. Consult with a qualified professional for advice tailored to your situation.

Trade Controls

You are required to comply with all applicable trade laws, sanctions, and export control laws. By using the Service provided by Portal AI, you represent and warrant that you are not named on any U.S. government denied-party list or any other government list that prohibits or restricts dealings under applicable trade laws. Our Service may not be used, exported, or re-exported directly or indirectly in or into any country or territory that is subject to U.S. government embargoes or sanctions or to any individual or entity identified as prohibited or restricted under applicable trade laws.

You may not use the Service for any purposes prohibited by applicable trade laws, including but not limited to the development, design, manufacture, or production of missiles, nuclear, chemical, or biological weapons. Additionally, your Input must not contain material or information that requires a government license to be released, exported, or re-exported.

Indemnification

Indemnity Obligation. You agree to defend, indemnify, and hold harmless Portal AI, its affiliates, directors, officers, employees, agents, and users (collectively, “Indemnified Parties”) from and against all liabilities, damages, losses, costs, fees (including reasonable attorneys’ fees), and expenses relating to any claim, demand, suit, or legal proceeding (collectively, “Claims”) to the extent arising out of or related to your misuse of the Service, violation of these Terms, or Input you provide.

If applicable law prohibits the indemnification obligations as set forth in this section, this indemnification provision shall be modified to the extent necessary to comply with the law, while maintaining the broadest protection for the Indemnified Parties permitted under such law.

Indemnification procedures. Portal will promptly provide you with written notice of a Claim, if we become aware of such Claim. We will reasonably cooperate with you, at your expense, in the defense and investigation of the Claim, including by preserving relevant information and providing you with access to the applicable Customer Content. You will have sole control over the defense and settlement of the Claim; however, Portal AI reserves the right to participate in the defense of the Claim at its own expense and with counsel of its own choosing.

You may not settle or compromise any Claim in a manner that admits liability or fault on the part of the Indemnified Parties, impairs any rights of Portal AI, or imposes any obligations on Portal AI without our prior written consent, which shall not be unreasonably withheld. Notwithstanding the foregoing, you may enter into a settlement that fully resolves the Claim without the requirement for Portal AI’s consent, provided that such settlement does not impose any liability on, require any admission by, or otherwise adversely affect any Indemnified Parties.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PORTAL AI, ALONG WITH ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND USERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUES, DATA, OR FINANCIAL LOSSES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE, OR THESE TERMS, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

IN ALL CASES, PORTAL AI, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND USERS WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR EXPENSE THAT IS NOT REASONABLY FORESEEABLE.

THE LIMITATIONS ON LIABILITY SET FORTH ABOVE SHALL NOT APPLY TO LIABILITY RESULTING FROM PORTAL AI’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

THE TOTAL LIABILITY OF PORTAL AI, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND USERS FOR ANY CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE, OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID TO PORTAL AI TO USE THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.

BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY ARE REASONABLE AND NECESSARY TO ENABLE PORTAL AI TO PROVIDE THE SERVICE TO YOU AND THAT THEY WILL APPLY TO ALL CLAIMS OF LIABILITY, REGARDLESS OF WHETHER THEY ARISE FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

Dispute Resolution

YOU AGREE TO THE FOLLOWING CLASS ACTION WAIVER AND MANDATORY INDIVIDUAL ARBITRATION PROVISION. THIS MEANS THAT YOU WAIVE THE RIGHT TO HAVE DISPUTES DECIDED BY A JUDGE OR JURY; TO APPEAL; TO CERTAIN PROCEDURES SUCH AS DISCOVERY THAT MAY BE AVAILABLE IN A JUDICIAL PROCEEDING; AND TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

If revenue for your last fiscal year, or your present fiscal year if it is your first, is less than $1,000,000 then you have the right to opt out of the mandatory arbitration provision by delivering written notice of your intention to do so to Portal AI within 60 days of first agreeing to these Terms. The terms of this section, including the class action waiver and dispute process provisions, will otherwise remain in full force and effect notwithstanding your opt-out to the mandatory arbitration provision.

Mandatory Arbitration Provision. You and Portal AI agree that any disputes arising out of or related to these Terms or the Service provided by Portal AI, irrespective of when the Claim  arose, will be resolved through final and binding arbitration, excluding any Claim that under the law is not subject to arbitration or that is otherwise excluded by this section.. 

Informal Dispute Resolution. Before initiating formal legal action or arbitration, both parties agree to attempt to resolve any disputes informally. You can initiate this process by sending Portal AI notice and Portal AI will reach out to you via the email address associated with your account. If the dispute cannot be resolved informally within 60 days of Portal AI’s receipt of your notice, either of us may proceed to arbitration. During this period, any applicable statute of limitations will be tolled.

Arbitration Process. Arbitration will be conducted through National Arbitration and Mediation (NAM), or a mutually agreed alternative dispute resolution provider if NAM is unavailable, in either case under the arbitration provider’s rules.

The initiating Party is responsible for all filing fees. Other administrative and arbitrator costs will be governed by the arbitration provider’s rules. Arbitration may take place via telephone, written submissions, video conference, in person in the arbitral seat of San Francisco, California, or in another mutually agreed location, and will be conducted by a sole arbitrator.

The arbitrator has no authority to award punitive damages and you and we each waive any right to seek or recover punitive damages with respect to any Claim resolved by arbitration.

The CPR Protocol on Disclosure of Documents and Presentation of Witnesses in Commercial Arbitration shall apply as follows:

  • Disclosure of documents shall be implemented by the tribunal consistently with Mode A in Schedule 1;
  • Disclosure of electronic information shall be implemented by the tribunal consistently with Mode A in Schedule 2; and
  • The presentation of witnesses shall be implemented by the tribunal consistently with Mode B concerning witness presentation selected from Schedule 3, as amended: submission in advance of the hearing of a written statement from each witness on whose testimony a Party relies, sufficient to serve as that witness’s entire evidence, supplemented, at the option of the Party presenting the witness, by short summary of the witness statement by the witness through direct examination before his/her cross-examination. No expert reports or expert testimony is permitted.

In the event the arbitration is conducted through written submission:

  • Documents and electronic information that each side relies upon to support its s or defenses must be presented at such a time, and in such manner, that provides the opposing Party with a reasonable opportunity to review such documents before making its s or defenses; and
  • There shall be no cross-examination of witnesses.

No other forms or methods of disclosure shall be permitted.

The arbitration and all matters arising directly or indirectly therefrom shall be kept strictly confidential and will not be disclosed to any third party except as may be compelled by law.

The laws of the State of California will govern any Claim and will govern the conduct of court proceedings concerning the arbitration, in each case without regard to conflict of law provisions.

Judgment upon any award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Exclusions from Arbitration. These Terms do not require arbitration for:

  • Claims within the jurisdiction of courts set up to exclusively resolve small claims;
  • Claims relating to the enforcement or infringement of your or our intellectual property rights (such as copyrights, trademarks, domains, logos, trade dress, trade secrets, or patents); or
  • Claims relating to efforts to interfere with our Service or engage with our Service in unauthorized ways.

Restrictions on Arbitration. Disputes must be brought on an individual basis. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.

Severability and Enforceability. If any part of the Dispute Resolution section is found to be illegal or unenforceable, the remainder will remain in effect. If a finding of partial illegality or unenforceability would allow class or representative arbitration, then the Dispute Resolution section will be unenforceable.

Right to Seek Public Injunctive Relief. Nothing in this section limits the right to seek public injunctive relief or any other non-waivable right pending a decision on the substance of that Claim by the arbitrator.

Special Terms in Case of Use of the Service in a Personal or Consumer Capacity. Notwithstanding anything in these Terms to the contrary, you, both as an individual and on behalf of the business, agree that in the event of any breach of these Terms by using the Service in a personal or consumer capacity, including as determined by the application of consumer protection laws, to the fullest extent permitted by law:

  • You are jointly and severally liable to us for any indirect, special, incidental, consequential, exemplary, or punitive damages, including but not limited to, loss of profits, revenues, data, financial losses, or damages awarded against Portal AI if such damages arise from this breach, whether such damages arise from private litigation including by you, government enforcement, or otherwise;
  • A Claim for this breach may be brought by Portal AI separately from any other Claim between the parties;
  • Any Claim for this breach will be resolved exclusively in the United States District Court for the Northern District of California or a state court located in San Francisco County in California or through NAM, and you agree to submit to the personal jurisdiction of such court or tribunal for the purpose of litigating any such Claim;
  • The laws of the State of California will govern such Claim and will govern the conduct of court proceedings concerning a Claim through NAM, in each case without regard to conflict of law provisions; and
  • This section shall be enforceable even if Portal AI knows or should have known of your personal or consumer use.

Non-Arbitrable Claims. Any Claim not subject to arbitration under these Terms or applicable law will be resolved exclusively in the United States District Court for the Northern District of California or a state court located in San Francisco County in California, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such Claim or cause of action, and the laws of the State of California will govern any such Claim or cause of action without regard to conflict of law provisions.

Terms Updates

Right to Update. Portal AI reserves the right to update or modify these Terms or any policies related to the Service at any time. Updates will be communicated to you by reasonable means, including by posting the updated version on our website. 

Notice and Effective Date. Should an update materially affect your rights or obligations, Portal AI commits to providing at least 30 days’ notice before such updates take effect, except in cases where an update is necessary to comply with applicable law. In such instances, we will provide as much notice as is reasonably possible.

Updates that do not materially impact your rights or obligations will become effective on the date they are posted on our website or as otherwise communicated. It is your responsibility to review the updated Terms and any related policies to stay informed of any changes.

Miscellaneous

Language of the Terms. Both parties agree that the contractual language is English. If translations of these Terms are provided, they are offered solely for your convenience, and the English version will govern our relationship.

Headings for Convenience. Headings within these Terms are for convenience only and do not affect the interpretation of the Terms.

Notices. All notices under these Terms must be in writing. Notices will be sent to the email address or registration information associated with your account and will be considered delivered on the date received if by email, or seven days after the date sent by post or courier. Portal AI accepts notices and service of process at: Portal AI Inc., 440 N Barranca Ave, Ste 7404, Covina, CA 91723.

Independent Contractors. For all purposes under these Terms, both you and Portal AI shall act as independent contractors. Neither Party is authorized to bind the other to any contract, except as required to provide the Services.

No Third-Party Beneficiaries. These Terms do not create any intended third-party beneficiaries. It is the specific intent of both you and Portal AI that no provision of these Terms shall give rise to any third-party right or cause of action, contractual or otherwise.

Commercial Computer Software. The Service provided by Portal AI was developed entirely at private expense and is deemed to be commercial computer software and related documentation, as defined within the applicable U.S. Federal Acquisition Regulation and any applicable agency supplements.

Force Majeure. Neither Party shall be liable for any failure or delay in performance due to conditions beyond their reasonable control, including but not limited to governmental actions, acts of terrorism, natural disasters, labor conditions, or power failures.

Assignment. Portal AI may assign these Terms to an affiliate, successor, or new owner at any time with or without notice or your consent, and we may transfer Service Data to any of our affiliates, successor entities, or new owners upon assignment. We will only transfer your data in compliance with applicable laws and will ask for your consent where required. In the event of an assignment, these Terms will continue to govern your relationship with the assignee. If you do not agree to such an assignment, you must stop using our Service by deleting your account after having been notified of the assignment.

You shall not transfer or assign any of your rights or obligations under these Terms to anyone else without our prior written consent, and any attempt to do so is void.

Severability. If any provision of these Terms is found to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Amendment and Modification; Waiver. No amendment to or modification

of these Terms is effective unless it is in writing and signed by an authorized

representative of each Party. No waiver by any Party of any of the provisions hereof will

be effective unless explicitly set forth in writing and signed by the Party so waiving.

Except as otherwise set forth in these Terms, (i) no failure to exercise, or delay in

exercising, any rights, remedy, power, or privilege arising from these Terms will

operate or be construed as a waiver thereof, and (ii) no single or partial exercise of any

right, remedy, power, or privilege hereunder will preclude any other or further

Entire Agreement. These Terms constitute the entire agreement between you and Portal AI regarding its subject matter and supersedes all prior or contemporaneous understandings, agreements, or communications, whether written or oral.

©2025 Portal AI. All rights reserved.