Last updated: March 30, 2026
These Terms of Service ("Terms") govern your use of Portal, including the Portal One+ mobile application, Telegram bot, agent email service, and website at portal.ai (collectively, the "Service"), operated by Portal AI Inc. ("we", "us", "our").
By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 17 years old to use Portal. You must also not be located or resident in any country subject to comprehensive sanctions administered by the US (OFAC), EU, or UN, as updated from time to time. You must not appear on any applicable sanctions list, including the OFAC Specially Designated Nationals (SDN) list.
By using the Service, you confirm that you meet all of these requirements.
You are responsible for maintaining the security of your account and for all activity that occurs under it. Each account provides access to a personal AI assistant with isolated memory, workspace, and optionally an agent email address. You may not share account access with others.
Portal offers paid subscription plans. By subscribing, you agree to the following:
You agree not to:
You are solely responsible for all content you create, upload, store, or distribute through the Service. This includes any content generated by your AI agent at your direction. We do not monitor or pre-screen user content and accept no liability for it. If your content violates the law, the responsibility is yours.
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
You retain ownership of all content you send to Portal (messages, files, images, voice notes, emails). We do not claim any ownership rights over your content. Your content is stored to provide the Service and is never used to train AI models.
Your AI agent may be assigned an email address (e.g., [email protected]). Emails sent and received through this address are processed and stored as part of your agent's workspace. You are responsible for all communications sent through your agent's email address. The same acceptable use rules apply to email as to all other Service features.
Your AI agent can perform scheduled tasks (reminders, recurring checks, automated workflows) on your behalf. These tasks run autonomously according to schedules you set. You are responsible for the tasks your agent performs, including those that execute when you are not actively using the Service.
Portal is a personal AI assistant. It is not a licensed therapist, doctor, lawyer, financial advisor, or any kind of regulated professional. It does not provide medical diagnoses, legal counsel, investment advice, or therapeutic treatment. Any information or suggestions from your agent are for general informational purposes only.
Portal uses third-party AI model providers to generate responses. AI-generated content may contain errors, inaccuracies, or inappropriate material. You are responsible for reviewing and verifying any AI output before relying on it for decisions. For medical, legal, financial, or mental health matters, consult a qualified professional.
You may download a full export of your data — including conversation history, memory files, workspace files, and any content your agent has created — at any time through your account settings page. You can also email [email protected] and we'll prepare an export for you within 30 days.
Your use of the Service is also governed by our Privacy Policy. Each user has a fully isolated environment — no other user can access your data.
We aim to provide reliable service but do not guarantee uninterrupted availability. The Service may experience downtime for maintenance, upgrades, or unforeseen issues. We are not liable for any losses resulting from service interruptions.
Access to Portal may be limited due to capacity constraints. We may operate an invite system and grant access at our discretion. We reserve the right to limit, suspend, or modify access at any time.
You may stop using the Service at any time. You can cancel your subscription and delete your account through your account settings page, or by contacting [email protected]. We may terminate or suspend your access for violations of these Terms, with or without notice. Upon termination, your data will be retained for 30 days to allow recovery, after which it will be permanently deleted unless you request earlier deletion.
The Service is provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy of AI-generated content, or uninterrupted availability.
Portal AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not responsible for the content you create, store, or share through the Service, nor for any actions your AI agent takes at your direction.
We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days before they take effect — via a message in the Telegram bot and/or email. Minor clarifications may be posted without advance notice. The "last updated" date at the top always reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
General questions and support: [email protected]
Privacy and data requests: [email protected]
Manage your account: portal.ai/me