Last updated: July 8, 2026
These Terms of Service ("Terms") govern your use of Portal, including the Portal One+ mobile application, Telegram bot, agent email service, and website at portal.ai (collectively, the "Service"), operated by Portal AI Inc. ("we", "us", "our").
By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old to use Portal. You must also not be located or resident in any country subject to comprehensive sanctions administered by the US (OFAC), EU, or UN, as updated from time to time. You must not appear on any applicable sanctions list, including the OFAC Specially Designated Nationals (SDN) list.
By using the Service, you confirm that you meet all of these requirements.
You are responsible for maintaining the security of your account and for all activity that occurs under it. Each account provides access to a personal AI assistant with isolated memory, workspace, and optionally an agent email address. You may not share account access with others.
Portal offers paid subscription plans. By subscribing, you agree to the following:
You agree not to:
You are solely responsible for all content you create, upload, store, or distribute through the Service. This includes any content generated by your AI agent at your direction. We do not monitor or pre-screen user content and accept no liability for it. If your content violates the law, the responsibility is yours.
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
You retain ownership of all content you send to Portal (messages, files, images, voice notes, emails). We do not claim any ownership rights over your content. Your content is stored to provide the Service and is never used to train AI models.
Your AI agent may be assigned an email address (e.g., [email protected]). Emails sent and received through this address are processed and stored as part of your agent's workspace. You are responsible for all communications sent through your agent's email address. The same acceptable use rules apply to email as to all other Service features.
Your AI agent can perform scheduled tasks (reminders, recurring checks, automated workflows) on your behalf. These tasks run autonomously according to schedules you set. You are responsible for the tasks your agent performs, including those that execute when you are not actively using the Service.
Portal is a personal AI assistant. It is not a licensed therapist, doctor, lawyer, financial advisor, or any kind of regulated professional. It does not provide medical diagnoses, legal counsel, investment advice, or therapeutic treatment. Any information or suggestions from your agent are for general informational purposes only.
Portal uses third-party AI model providers to generate responses. AI-generated content may contain errors, inaccuracies, or inappropriate material. You are responsible for reviewing and verifying any AI output before relying on it for decisions. For medical, legal, financial, or mental health matters, consult a qualified professional.
Portal is an AI assistant, not a human. If you ever have thoughts of harming yourself, contact the 988 Suicide and Crisis Lifeline (call or text 988 in the US) or your local emergency number. Portal may show you similar resources if a conversation suggests you are in crisis. Our safety protocol, including how Portal is designed to respond in moments of crisis, is published on our Safety page.
You may download a full export of your data - including conversation history, memory files, workspace files, and any content your agent has created - at any time through your account settings page. You can also email [email protected] and we'll prepare an export for you within 30 days, subject to statutory response windows under applicable law (e.g., the 45-day envelope under Cal. Civ. Code § 1798.130(a)(2), extendable by an additional 45 days where reasonably necessary).
Your use of the Service is also governed by our Privacy Policy. Each user has an isolated environment - other Portal users cannot access your conversations, files, emails, memory, or preferences. Portal may access, process, or review user data only for the limited purposes described in the Privacy Policy.
We aim to provide reliable service but do not guarantee uninterrupted availability. The Service may experience downtime for maintenance, upgrades, or unforeseen issues. We are not liable for any losses resulting from service interruptions.
Access to Portal may be limited due to capacity constraints. We may operate an invite system and grant access at our discretion. We reserve the right to limit, suspend, or modify access at any time.
You may stop using the Service at any time. You can cancel your subscription and delete your account through your account settings page, or by contacting [email protected]. We may terminate or suspend your access for violations of these Terms, with or without notice. Upon termination, your data will be retained for 30 days to allow recovery, after which it will be permanently deleted unless you request earlier deletion.
The Service is provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy of AI-generated content, or uninterrupted availability.
Portal AI Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the greater of the amount you paid us in the twelve (12) months preceding the claim or one hundred US dollars (US $100).
We are not responsible for the content you create, store, or share through the Service, nor for any actions your AI agent takes at your direction.
We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days before they take effect - via a message in the Telegram bot and/or email. Minor clarifications may be posted without advance notice. The "last updated" date at the top always reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
General questions and support: [email protected]
Privacy and data requests: [email protected]
Manage your account: portal.ai/me
If you believe content stored or shared through the Service infringes your copyright, send a notice compliant with 17 U.S.C. 512(c)(3) to Portal AI Inc., Attn: Copyright Agent, [email protected]. We respond to valid notices and, in appropriate circumstances, disable content and terminate the accounts of repeat infringers.
Please read this section carefully; it affects your rights.
(a) Informal resolution first. Before filing a claim, you and Portal each agree to send the other a written description of the dispute (to [email protected], or to your account email) and to try in good faith to resolve it within sixty (60) days, including through at least one individualized telephone or video conference between the parties if either party requests one.
(b) Binding arbitration. Except for qualifying small-claims-court cases and claims for injunctive relief concerning intellectual property or unauthorized access to the Service, any dispute arising out of or relating to these Terms or the Service will be resolved by final, binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules. The Federal Arbitration Act governs this section. Arbitration will be conducted in English by a single arbitrator, by videoconference or, if the arbitrator finds it necessary, in the county where you reside. For claims under US $10,000, Portal will pay arbitration fees that exceed what you would have paid to file in court.
(c) Public injunctive relief. To the extent a claim for public injunctive relief under California law cannot be waived, that claim will be decided by a court after arbitration of all arbitrable claims.
(d) Class and jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PORTAL EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Each claimant retains the right to an individual decision on the merits of that claimant's own claim, and no decision in any other claimant's proceeding will bind a claimant who did not participate in it.
(e) Opt-out. You may opt out of this entire section, without affecting any other part of these Terms, by emailing [email protected] within thirty (30) days of first accepting these Terms, stating your account email and that you opt out of arbitration.
(f) Severability; venue. If the class waiver is found unenforceable for a particular claim, that claim, and only that claim, will proceed in court; the remainder of this section survives. Any claim that proceeds in court will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to that venue.
You will defend and indemnify Portal AI Inc. and its officers, directors, employees, and agents against third-party claims, damages, and reasonable attorneys' fees to the extent arising from your content, your violation of these Terms or of law, or your misuse of the Service, including actions your agent takes at your direction.
If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. These Terms, together with the policies they incorporate, are the entire agreement between you and Portal regarding the Service and supersede prior discussions. Portal may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets; you may not assign them without Portal's written consent. A failure to enforce a provision is not a waiver. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control. Sections that by their nature should survive termination survive, including payment obligations, disclaimers, limitations of liability, indemnities, and dispute resolution. To the extent permitted by law, any claim arising out of the Service must be filed within one (1) year after it accrues or is permanently barred. If you send Portal feedback or suggestions, Portal may use them without restriction or obligation. There are no third-party beneficiaries of these Terms.